Frequently Asked Questions


At Dw's Adult Video, we provide honest sex toy reviews and the most information available for each product we sell. We want you to make the best choice for yourself and/or your lover. If you ever need assistance, please do not hesitate to contact us. We are happy to help!

Our staff is friendly, discreet, and knowledgeable. Our goal is to tastefully assist you with your sexual health. We do NOT work on commission so that we can provide the best information for you regardless of your budget.

Shipping & Privacy Questions

(Free Shipping on All Online Orders!)

  1. Is my shopping experience private and secure?
    We offer 100 % secure and private online shopping. Your shopping experience is of utmost importance to us and all orders are shipped discreetly in a plain cardboard box or USPS priority mail package
  2. Is my information safe or sold to other companies?
    We will never save, share, or sell any of your personal information
  3. How long will it take to receive my order?
    Depending on your location and the product, you should receive your order within 2 - 7 business days. If you have any questions, please contact us.

Warranties

Are warranties included with my products?
There are companies that offer warranties with their products. Those companies are:

• Adam & Eve - 5-year warranty
• Blush Novelties - 30 Day Warranty- Original Packaging required
• CalExotics -
90-day warranty: applies to all CalExotics products with the exception of Embrace, Inspire, Luxe, Mini Marvels, Red Hots, Silhouette and Vivid Raw.
1-year warranty: Embrace, Inspire, Luxe, Mini Marvels, Red Hots, Silhouette and Vivid Raw (Original receipt required)
• Evolved - offers a 5-year warranty
• Doc Johnson - 90-day warranty - receipt required
• Maia Toys - Limited 1-year warranty
• NS Novelties - 1-year warranty
• Perfect Fit - 1-year warranty - Receipt and package insert card required
• Pipedream - 60-day warranty - register product at pipedreamproducts.com/register
• Sensuelle - 1-year warranty
• Sportsheets - Limited Lifetime warranty
• XR Brands - 30-day warranty
• Zero Tolerance - 5-year warranty

If you have any issues with a product, we are more than happy to assist you with warranty issues or questions. Please reach out to us via our contact page.

Online Store Policy Questions

  1. Do you accept returns or exchanges? If so, what is your return policy?
    We would love to be able to accept returns but due to the intimate nature of the products we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers. More of our quality manufacturers are offering longer warranties and even product exchanges if you have an issue after the sale.
  2. Are the online discounts available in store?
    Promo codes, discounts, and clearance items on dwsadultvideo.com are available online only and not valid in store.

Product Questions

  1. Are batteries included in your products, and do you check if the item works before shipping?
    Batteries are not included with your purchase. We do test our products by placing our own batteries into battery-operated items to ensure that everything works properly before shipping. If needed, we have batteries available to purchase at a great price.
  2. Do the products come with warranties or guaranties?
    Most of our manufacturers offer warranties on their products. You may need to visit their website to register your items or to request a replacement.