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Frequently Asked Questions

At Dw's Adult Video, we provide honest sex toy reviews and the most information available for each product we sell. We want you to make the best choice for yourself and/or your lover. If you ever need assistance, please do not hesitate to contact us. We are happy to help!

Our staff is friendly, discreet, and knowledgeable. Our goal is to tastefully assist you with your sexual health. We do NOT work on commission so that we can provide the best information for you regardless of your budget.

Shipping & Privacy Questions

(Free Shipping on All Online Orders!)

  1. Is my shopping experience private and secure?
    We offer 100 % secure and private online shopping. Your shopping experience is of utmost importance to us and all orders are shipped discreetly in a plain cardboard box or USPS priority mail package
  2. Is my information safe or sold to other companies?
    We will never save, share, or sell any of your personal information
  3. How long will it take to receive my order?
    Depending on your location and the product, you should receive your order within 2 - 7 business days. If you have any questions, please contact us.

Online Store Policy Questions

  1. Do you accept returns or exchanges?
    We will accept the return of any unused items within 14 days of purchase, with a $5 restocking fee.
  2. Are the online discounts available in store?
    Promo codes, discounts, and clearance items on dwsadultvideo.com are available online only and not valid in store.

Product Questions

  1. Are batteries included in your products, and do you check if the item works before shipping?
    Batteries are not included with your purchase, but we do put batteries into battery operated items to ensure that everything works properly before shipping. We also have batteries available to purchase at a great price.
  2. Do the products come with warranties or guaranties?
    Most of our manufacturers offer warranties on their products. You may need to visit their website to register your items or to request a replacement.

Warranties

  1. Are warranties included with my product?
    There are companies that offer warranties with their products. Those companies are:

    Evolved - offers a 5 year warranty
    OVO - offers a 15 year warranty
    UltraZone - offers a 2 year warranty

    If you have any issues with a product, we are more than happy to assist you with warranty issues or questions. Please reach out to us via our contact page.